CRM for Utilities
‍Efficient Management of Customers and Contracts with integrated CRM systems

We are a SaaS platform for energy marketers (and communities). We automate repetitive processes and optimize communication with the distributor, generating, exchanging, and interpreting XML files bidirectionally, as well as carrying out the end-to-end billing process.

Yes, this is our raison d'être. From the integration with distributors to obtain data to the creation of official reports for governments or regulatory bodies, through billing and collection, all these functionalities are modules available in QUIXOTIC.

As consultants, for years we couldn't find an end-to-end automation solution to help our customers, and each time, we had to develop custom solutions whose (regulated) business processes were practically identical. Under this model, generating new “innovative” products took months, multiple programmers, QA, etc. With QUIXOTIC, we've developed a data model that integrates the necessary complexity to launch new products for our customers in just a few clicks, within a matter of days.

In Switching alone, depending on the size and distribution of domestic and industrial CUPS, some energy suppliers spend between 5 and 35 hours per week generating, downloading, and managing files with distributors. QUIXOTIC reduces this to just minutes. Across the industry, entire days are often lost due to avoidable rejections—issues that could be prevented with validations or a P0, for example, to confirm if the CUPS is contractable or if the holder’s information is correct.

No. We are so confident that you will be satisfied with our solution that there is no start-up fee, and the format is “pay-as-you-go” with no commitment. However, we do have discounted annual plans available.

Yes, QUIXOTIC has a multi-commodity, multi-point of supply, multi-marketing license and multi-brand data model. We also have figures such as prescribers or external channels, to associate with your contracts or your products.

The founding team of Calibre 360, a technology consulting firm specialized in the development of multi-platform cloud solutions for the energy market. After executing numerous projects in energy retail, we launched QUIXOTIC at the end of 2021. Our team has a customer-centric vision for the most common problems of the sector.

CRM for Utilities is a tool designed to manage customer relationships, providing close and personalized service and tracking for utility companies.

While QUIXOTIC currently only serves energy marketers, the data model and many features are valuable for DSOs. Contact us to learn more about our roadmap and see if we can help you take your distribution company to the next level of digitalization.

This CRM enables detailed tracking, incident management, and personalized communication, which enhances customer satisfaction and retention rates

Yes, energy billing is the core of what we do. We have calendar month or DSO's cycle billing, energy + solar panels + virtual batteries, multi-points of consumption, payment plans, etc.

CRM for Utilities from QUIXOTIC Energy includes contact management, marketing automation, incident resolution, and sales tracking to meet the specific needs of utility providers.

Absolutely. Whether you invoice with QUIXOTIC or not, the Energy Communities module helps you create your community or collective self-consumption, manage production points and distribution betas, and communicate with community members.

Yes, it integrates with billing and ERP systems, allowing a comprehensive customer management approach from a centralized platform.