CRM for Utilities
Efficient Management of Customers and Contracts with integrated CRM systems

QUIXOTIC integrates seamlessly with leading CRM platforms such as Salesforce, HubSpot, energy-specific CRMs, and even custom-built solutions. These bidirectional integrations are designed to optimize customer and contract management, enhancing operational efficiency and customer relations for energy retailers.

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We currently manage over 800 000 Points of Consumption.
Some of our clients include:

CRM & INVOICING

What Does Our CRM Integration Offer for Utilities?

Discover the simplest and most efficient way to bill energy products with seamless CRM integration.

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Optimize your energy management with seamless CRM integration

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    Comprehensive Customer Relationship Management through seamless CRM integration

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    Automation of contracting and follow-up tasks with CRM integration

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Key Features of our CRM Integration for Utilities

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    Integration with Energy Management Platforms

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    Custom Analytics and Reporting with CRM integration

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    Ticket Management and Customer Support through CRM integration

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BENEFITS

Benefits of Implementing
an ERP in the Energy Sector

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Customizable Modules

Adapt the ERP to the needs of each department to optimize operations through seamless CRM integration.

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CRM & Accounting Software Integrations

Unify CRM and billing to enhance management and reduce errors.

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Highest Data Security
and Regulatory Compliance

Protect data and ensure regulatory compliance with integrated security features.

87%
fewer billing errors thanks to QUIXOTIC
91%
faster in developing new energy products
5+
integrated data sources per customer
99.1%
uptime, our AWS infrastructure does not fail.

Ready to transform your energy company?

Request a demo and find out how QUIXOTIC can help you.

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FAQS

Frequently Asked Questions

Answers to the most common questions about QUIXOTIC and our services.

What is QUIXOTIC?

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We are a SaaS platform for energy marketers (and communities). We automate repetitive processes and optimize communication with the distributor, generating, exchanging, and interpreting XML files bidirectionally, as well as carrying out the end-to-end billing process.

Is it really “end-to-end”?

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Yes, this is our raison d'être. From the integration with distributors to obtain data to the creation of official reports for governments or regulatory bodies, through billing and collection, all these functionalities are modules available in QUIXOTIC.

Where did QUIXOTIC come from?

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As consultants, for years we couldn't find an end-to-end automation solution to help our customers, and each time, we had to develop custom solutions whose (regulated) business processes were practically identical. Under this model, generating new “innovative” products took months, multiple programmers, QA, etc. With QUIXOTIC, we've developed a data model that integrates the necessary complexity to launch new products for our customers in just a few clicks, within a matter of days.

How much time can I save with these automations?

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In Switching alone, depending on the size and distribution of domestic and industrial CUPS, some energy suppliers spend between 5 and 35 hours per week generating, downloading, and managing files with distributors. QUIXOTIC reduces this to just minutes. Across the industry, entire days are often lost due to avoidable rejections—issues that could be prevented with validations or a P0, for example, to confirm if the CUPS is contractable or if the holder’s information is correct.

Is there any type of commitment?

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No. We are so confident that you will be satisfied with our solution that there is no start-up fee, and the format is “pay-as-you-go” with no commitment. However, we do have discounted annual plans available.

I have several brands, is QUIXOTIC for me?

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Yes, QUIXOTIC has a multi-commodity, multi-point of supply, multi-marketing license and multi-brand data model. We also have figures such as prescribers or external channels, to associate with your contracts or your products.

Who is behind this tool?

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The founding team of Calibre 360, a technology consulting firm specialized in the development of multi-platform cloud solutions for the energy market. After executing numerous projects in energy retail, we launched QUIXOTIC at the end of 2021. Our team has a customer-centric vision for the most common problems of the sector.

What is CRM for Utilities, and what is it used for?

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CRM for Utilities is a tool designed to manage customer relationships, providing close and personalized service and tracking for utility companies.

I am a distributor, is QUIXOTIC for me?

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While QUIXOTIC currently only serves energy marketers, the data model and many features are valuable for DSOs. Contact us to learn more about our roadmap and see if we can help you take your distribution company to the next level of digitalization.
How does CRM for Utilities help improve customer retention?
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This CRM enables detailed tracking, incident management, and personalized communication, which enhances customer satisfaction and retention rates

Can QUIXOTIC bill electricity and gas bill?

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Yes, energy billing is the core of what we do. We have calendar month or DSO's cycle billing, energy + solar panels + virtual batteries, multi-points of consumption, payment plans, etc.

What key features are included in CRM for Utilities?

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CRM for Utilities from QUIXOTIC Energy includes contact management, marketing automation, incident resolution, and sales tracking to meet the specific needs of utility providers.

I am an Energy Community, can I use QUIXOTIC?

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Absolutely. Whether you invoice with QUIXOTIC or not, the Energy Communities module helps you create your community or collective self-consumption, manage production points and distribution betas, and communicate with community members.

Is CRM for Utilities compatible with billing and ERP systems?

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Yes, it integrates with billing and ERP systems, allowing a comprehensive customer management approach from a centralized platform.
QUIXOTIC 360, SL has been a beneficiary of the Investigo 2023 Program of the Community of Madrid. Amount of the grant: 99.323,76€. Funded by the European Union - Next Generation EU.