Scaling with Confidence: How Enerplus Transformed Its Operations with QUIXOTIC

Enerplus, an innovative energy retailer with a strong focus on digitalization and customer experience, turned to QUIXOTIC to gain full control over its operations while maintaining flexibility in a highly regulated and fast-evolving market. Prior to implementation, Enerplus faced challenges in scaling its billing processes and managing growing volumes of customer interactions across multiple channels.

By adopting QUIXOTIC’s cloud-based platform, Enerplus centralized its contract management, automated complex billing scenarios (including self-consumption and time-of-use tariffs), and gained real-time visibility into its operations. The result: a 70% improvement in billing cycle times and a significant reduction in support tickets linked to invoice inconsistencies.

The integration with DSOs and CRM modules allowed Enerplus to unify its internal workflows and increase transparency between departments, while QUIXOTIC’s proactive support team helped ensure a smooth onboarding process and continuous optimization. Enerplus now uses the platform as the foundation for launching new digital products and personalized energy plans for its customers — all without additional IT overhead.

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