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If you are a UK energy supplier exploring the Spanish retail market, the technology decision will shape your operations from day one.
Spain's energy retail sector operates under a regulatory framework that differs significantly from the UK model. The market relies on standardised processes managed through distribution network operators (distribuidoras), governed by the CNMC (Spain's energy regulator, comparable to Ofgem). Every supply point is identified by a CUPS code (the Spanish equivalent of an MPAN/MPRN), and all supplier switching, metering data exchanges and regulatory reporting follow structured ATR processes (Acceso de Terceros a la Red) that must be executed electronically with each of Spain's 340+ distribution companies.
This means the software you choose must handle Spain-specific market communications natively. A platform built for the UK market, or a generic ERP, will not cover these requirements out of the box.
This guide covers the main software options available for energy retailers in Spain: energy sector-specific vertical ERPs, large-scale enterprise platforms, and complementary tools.
Vertical ERPs for energy retailers in Spain
These platforms are purpose-built to manage the full retail energy lifecycle in the Spanish market: contracting, supplier switching, billing, collections, regulatory reporting and distributor communications.
QUIXOTIC
Cloud-native, modular SaaS platform designed exclusively for electricity and gas retailers. QUIXOTIC covers contract management, switching, billing, CRM, customer portal, collections and regulatory reporting within a single platform. Its API-first architecture allows integration with existing CRMs, accounting systems and any third-party tools without bespoke development.
Currently operating in Spain and Germany, QUIXOTIC manages over 1.1 million CUPS across 30+ clients, with automated connections to more than 340 Spanish distribution companies. The SaaS model eliminates the need for local infrastructure and enables rapid deployment with tailored SLAs. It serves both new market entrants and established retailers migrating from legacy systems. For UK companies entering Spain, the multi-market architecture and English-language API documentation reduce the friction of operating across regulatory frameworks.
Web: quixotic.energy
Grupo Audinfor (SIGE / EnergIA)
One of the longest-standing players in the Spanish energy software market, with over 25 years of operation. Their SIGE platform has been a reference in the domestic market and is now evolving into EnergIA, incorporating artificial intelligence capabilities. It covers billing, switching, CRM, energy procurement, agent portals and regulatory reporting. Available under SaaS and IaaS models, with a presence in Spain and expansion plans for Portugal and Latin America.
Web: grupoaudinfor.es
Nemon Trade Energy
Spanish software for electricity and gas retailers covering switching, billing, demand forecasting, agent portals and distributor communications. The team brings over 15 years of experience working with top-10 Spanish energy suppliers. Available on monthly or annual subscription.
Web: nemon.io
GaratuEnergy
ERP developed by Grupo Garatu, based in the Basque Country with over 10 years in the energy sector. Their modular platform covers trading, switching, billing, CRM, agent portals and demand forecasting for gas and electricity retailers. Configurable to different business models through custom parametrisation.
Web: garatuenergy.com
Neuro Energía (Neuro360)
Consultancy and software developer based in Alicante, specialising in electricity and gas retailers, generators and large consumers. Their Neuro360 platform covers contracting, switching, billing, AI-powered demand forecasting and wholesale market operations (spot, futures, intraday). They were the first company to automate operations on the European Intraday Continuous Market in Spain. Beyond the platform, they offer consulting, outsourced back-office services and sector-specific training. Over 15 years of experience in the Spanish energy market.
Web: neuroenergia.com
Enterprise-scale platforms
These platforms are designed for large utilities managing millions of accounts. While they do not compete directly in the Spanish mid-market segment, UK companies may already be familiar with them.
Kraken (Kraken Technologies)
Originally built within Octopus Energy, now an independent company valued at over $8.65 billion. Cloud-native platform covering billing, CRM, smart grid management and distributed energy resources. Licensed by 40+ utilities across 27 countries, managing over 70 million contracted accounts. Clients include EDF, E.ON, Tokyo Gas and Plenitude (Eni).
Web: kraken.tech
Kaluza
Born within OVO Energy, Kaluza offers a meter-to-cash platform integrating billing, payments, CRM and energy optimisation. Over 400 integrations, with clients including OVO, AGL (Australia) and ENGIE. Joint venture with Mitsubishi Corporation in Japan.
Web: kaluza.com
Gentrack
New Zealand-based company listed on NZX and ASX. Their g2 platform combines a proprietary billing engine with Salesforce CRM on AWS. Focused on energy retailers and water utilities, with clients including EnergyAustralia, Genesis (New Zealand) and ENGIE UK. Recently acquired Factor for advanced C&I pricing.
Web: gentrack.com
ENSEK
SaaS platform backed by Centrica, focused on billing, customer management and regulatory reporting. Clients include British Gas and Utility Warehouse. Completed one of the largest residential migrations from SAP to a cloud-native platform in Europe.
Web: ensek.com
Complementary tools
Not every requirement is met by a single system. These tools cover specific layers and can work alongside a vertical ERP.
Salesforce Energy & Utilities Cloud
Sector-specific CRM built on the Salesforce platform. Includes data models for supply points, tariffs, assets and meters. Integrates with billing and CIS systems via APIs and MuleSoft. It does not replace the operational ERP but adds a powerful customer relationship layer. From approximately $350 per user per month.
Web: salesforce.com/energy-utilities
SAP S/4HANA Utilities
The established standard for large utilities worldwide. Evolution of SAP IS-U, with over 20 years in the sector and 800+ reported utility clients. Covers billing, contract management, meter data, market communications and asset management. Its strength lies in high-volume regulated environments. The main barrier: implementation complexity and cost.
Web: sap.com/industries/utilities
Oracle Utilities
Customer Information System (CIS) and billing platform recognised as a Leader in the IDC MarketScape 2024. Manages billions of invoices annually. Offers CIS, Meter Data Management, CRM and Opower for customer engagement and energy efficiency. Primarily focused on large-scale utilities in North America and Europe.
Web: oracle.com/utilities
Odoo
Open-source, modular general-purpose ERP. It has no native modules for energy retail operations (switching, ATR processes, distributor communications), but it can cover complementary administrative functions: accounting, basic CRM, inventory, HR and generic invoicing. Low cost and highly customisable, but requires bespoke development for regulated energy processes. It can work well as a financial layer alongside a specialist vertical ERP.
Web: odoo.com
Choosing the right platform
There is no one-size-fits-all answer. The decision depends on your projected contract volume, the level of automation you need, integration requirements with existing systems, and your cost model.
What is clear: the operational processes of an energy retailer in Spain are too specific to be managed by a generic ERP or a platform designed for the UK market alone. Distributor communications, regulated billing, ATR switching processes and CNMC compliance require software that understands the Spanish regulatory framework from its core architecture. For UK companies entering this market, choosing a platform that already handles these processes natively is the difference between a smooth launch and months of costly custom development.
Omar Sequera: Technology Consultant specialized in Energy
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