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At QUIXOTIC, we are transforming how modern energy retailers operate. Our mission is to empower operations teams and energy communities with intelligent, flexible, and automated technology—enabling greater efficiency, scalability, and a better customer experience.

We are a fast-growing EnergyTech company combining deep industry knowledge with advanced technology and AI to modernize operations, product configuration, and billing processes in utilities.

We foster a collaborative, flexible environment focused on real impact in the energy transition.

What you will do

As an Operational Support Specialist (Electricity + Gas), you will act as the link between our clients and our internal product and technology teams, ensuring smooth platform adoption and stable day-to-day operations.

You will work on:

Client Activation & Functional Analysis

• Lead onboarding processes for new clients, ensuring correct adoption of the QUIXOTIC platform.
• Analyze client operational needs (especially in gas and electricity billing) and translate them into clear system configurations.
• Support clients during their initial usage phase, resolving questions and ensuring operational stability.
• Build strong relationships with client teams, acting as a functional reference throughout their lifecycle.

Operational Support & Issue Resolution

• Provide daily operational support to energy retailers in electricity and gas processes.
• Analyze incidents related to contracts, tariffs, ATR processes, billing, and regulatory data.
• Validate information across systems and detect inconsistencies.
• Collaborate with technical teams when issues need escalation.

International Client Support

• Manage onboarding and operational support in advanced English (mandatory).
• Participate in calls, documentation, and follow-ups with international clients.
• Support QUIXOTIC’s international growth.

About you

Required

• 2–5 years of experience in operational support within the energy sector.
• Proven experience working with ERPs and electricity & gas billing systems.
• Practical knowledge of energy retailer operations (contracting, ATR, billing, contract changes, etc.).
• Strong analytical ability to review data and resolve operational issues.
• Experience working with technological tools or SaaS platforms.
• Advanced English mandatory (daily work with international clients).
• Organized, solution-oriented, and customer-focused profile.

Nice to have

• Experience in EnergyTech or digital utility platforms.
• Basic technical knowledge (SQL, data validation, integration checks).
• Familiarity with tools such as Jira, Confluence, or Notion.
• Additional EU languages (Italian, French, German).

What we offer

• Salary range: 30k – 35k
• Remote-first model, with offices in Madrid and Barcelona if you prefer hybrid.
• Collaborative, high-impact environment.
• Direct involvement in the modernization of the energy sector.
• Autonomy and professional growth in a growing EnergyTech company.

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