Customer Portal

QUIXOTIC includes a self-service portal for the energy supplier's end customer. Residential or B2B with hundreds of supply points, it's the same portal.

Customers manage their invoices, contracts, and requests independently. Every action they complete here is one less email or call for your back-office team.

Requests

Customers can submit requests directly from the portal:
→ Supply termination request (single or multiple)
→ Contracted power adjustment
→ General tickets with history and attached documents

Each request is logged, and the energy supplier decides how to process it.

Dashboard

Overview with consumption trends, year-over-year billing comparison, the latest invoice, and a contract summary. Direct access to the main sections.

Invoices

Trend charts by amount, issue date, and consumption. A filterable table of all invoices by period. One-click PDF download, individually or in bulk as a ZIP.

Contracts

A searchable table by tax ID, supply point ID, status, and contract type. Each contract's page shows the conditions, supply details, bank account, and linked documents.

Document manager

Three levels of document management:
→ General: customer documents not linked to a contract or invoice
→ Per contract: documents linked to a specific contract
→ Per invoice: documents linked to a specific invoice

Both the customer and the energy supplier can upload and view documents from the same place.

User settings

Customers manage their contact details, password, and platform language. Payment methods can be viewed but not edited from the portal.

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